Terms & Conditions


  • This website and domain name HAWAII.SG are owned and operated by Hawaii Landscape Pte Ltd., Company Registration No. ….
  • Access or use of this website and the products and services available through this website (collectively, as “Services”) are subject to the following policies, terms, conditions, and notices as stated.
  • By using the Services, you are agreeing to all the Policies, Terms & Conditions, may be updated by us from time to time without notice.
  • You should check this page periodically to take notice of any changes we may have made to the Policies, Terms & Conditions.


Promotion and discounted products are not allowed for exchange after purchased has been made.


  • All efforts have been made to ensure that all details, descriptions, contents, and prices which appear on this Website are accurate, errors (including processing errors) may occur.
  • Product specifications and prices are subject to change from time to time.
  • Please note that photos and images shown on our website are for illustrative purposes. Actual colour, size and look may vary due to the different image resolution used on screen display. 


  • By placing an order, you are offering to purchase a product on and subject to the following terms and conditions.
  • All orders are subject to availability and confirmation of the order price.
  • Please check to ensure all your orders have been placed correctly during checkout.
  • For additional add-ons after placement of orders, the following shall be treated as a new order.
  • For the sale of live plants:
    • As it is grown in various shapes/sizes, all plants sold are in accordance with the pot size and are selected at best possible conditions, subjected to availability.
    • Expect a small amount of Leaf loss or browning or, some mild defects.
    • Pot colour and size may vary and change subject to availability.
    • All measurements are taken to an approximate value.
    • We do not exchange/replace for cases like damage of leaves, broken stems, yellow foliage or dried and withering plant are of normal of plant. It is not possible to request for a perfect and flawless plant
    • Perishable products are non-refundable items and hence no refund and exchange will be allowed once delivery has been accepted. Please refer to our Exchange Policy
  • For the sale of Terracotta pots, the actual measurements of +/- 1-2cm for as the sizes vary after firing.
  • For the sale of Pots, the measurements of the product are by the ‘rim’ or ‘top opening’ of the product which is the diameter (denote by Ø) and by its height (denoted by H).
  • For stock availability of our products, there may be instances when we are not able to fulfil on time due to the product’s quality, which upon closer inspection during the packing process, has detected defect(s). As such, we will inform the customer of the delay and advise accordingly for the next earliest delivery.
  • Delivery schedules may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from traffic delays, weather conditions or force majeure for which we will not be responsible.   Please refer to our Delivery Policy.


Prices listed are subject to change without prior notice. We reserve the right to make adjustment to any published price of product due to error in our POS system or advertisement.

Hawaii Landscape Pte Ltd will not be held liable for any products that are discontinued.


Payment Options

Credit Card

For your shopping convenience, we accept the following major credit cards through 3-D Secure by MasterCard SecureCode/Verified by VISA and Secure Payments by PayPal:



3-D Secure with MasterCard/VISA is supported for added security. It is a security protocol used by banks worldwide to authenticate online card transactions. You can recognise 3-D Secure merchants by the MasterCard Secure Code or Verified by VISA logos on the online merchant’s website.

Secure Payments by PayPal uses industry-leading technology (such as SSL) to keep your information and privacy safe and protected. With its state-of-the-art fraud models and proprietary fraud engine that work together to help stop fraudulent transactions before they even happen.

Goods and Services Tax (GST)

All transactions and amount listed are already exclusive of 7% GST and charged in Singapore Dollars.


  • When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order.
  • This email will only be an acknowledgment and will not constitute acceptance of your order.
  • A contract between us for the purchase of the goods will not be formed until your payment has been made.



  • By accessing our website, you assume all risks associated with its use, including but not limited to the risk that your computer, software or data may be damaged by any virus transmitted by this website or by any Third Party Content or Third Party Website.
  • To the extent permitted by law, all warranties, conditions, and claims (whether express or implied) arising out of or in any way connected with this website are hereby excluded.
  • By accessing our website, you agree to indemnify Hawaii Landscape Pte Ltd. for any loss, damage, costs or expenses whatsoever suffered by any person or entity arising out of or in any way connected with your access to this website.


  • You are responsible for maintaining the confidentiality of your account and password.
  • You agree to accept responsibility for all activities that occur under your account or password.


  • Hawaii Landscape Pte Ltd. reserves the right to cease, interrupt or withdraw your access to the site for any reason, including without limitation, for upgrades and maintenance of the site.


If you have any queries regarding these: 

  • Policies, terms and conditions,
  • Need help choosing a plant?
  • Cannot find a product?
  • Ordering problems?
  • Garden troubles?
  • Need landscape design for your garden?
  • General enquiries?

Please feel free to our contact customer svc through email to lis.salim@hawaiilandscape.com.sg (All requests should be accompanied with your Name, Contact number and Order number)

We will get back to you with your queries as soon as we can.

Alternatively, you may contact us at (+65) 6251-3963 from Monday to Saturday 9:00am to 6:00pm for further assistance.

Feedback & Enquiries

We value your feedback and would be happy to hear from you. Please see our Contact detail and Email address.

At Hawaii Landscape Pte Ltd, we endeavour to deliver our product and service at the highest quality and take pride in ensuring our customer satisfaction.